Copilot Studio
Product Overview
Microsoft Copilot Studio is a low-code platform that allows organizations to build, customize, and manage their own AI agents — tailored to internal processes or published for customers and external audiences. It is available both as a capability included within Microsoft 365 Copilot and as a standalone platform for organizations with broader agent-building needs. Below is an overview of what it includes and the value it delivers.
Copilot Studio (Included with Microsoft 365 Copilot)
Designed for: Organizations that want to empower employees to build and use AI agents for internal use, without a separate purchase.
What's Included
- Agent-building capabilities included with every Microsoft 365 Copilot license
- The ability to create agents tuned to internal workflows and business needs
- Access to Work IQ, Microsoft's intelligence layer that helps agents understand an organization's unique context
- Agents grounded in the organization's own data, connected through Microsoft Graph
- No additional cost for internal agent use by licensed employees
Why It Matters for Your Business
For organizations already using Microsoft 365 Copilot, agent-building is included at no extra cost for internal use. This means individual teams and departments can create their own lightweight AI agents — for example, to answer common HR questions or guide employees through an internal process — without engaging IT for a custom development project or purchasing a separate platform. It's a low-risk way to explore what AI agents can do for the business before considering a larger investment.
Copilot Studio (Standalone Platform)
Designed for: Organizations that want to build, publish, and manage AI agents at scale — including agents shared with customers or the public.
What's Included
- A full low-code platform for designing, testing, and deploying custom AI agents
- The ability to publish agents to Microsoft Teams, websites, customer portals, and other channels
- Integration with third-party systems, allowing agents to retrieve information and take action across multiple applications
- Enterprise-grade governance, permission management, and compliance controls
- Analytics to monitor agent performance and usage
- Flexible, usage-based consumption that scales with how much organizations actually use their agents
Why It Matters for Your Business
The standalone Copilot Studio platform is built for organizations ready to move beyond internal experimentation and deploy AI agents as a core part of how the business operates — whether that's an agent handling customer service inquiries on a website, an agent supporting sales and operations teams, or an agent integrated into an existing customer portal. Built-in governance and compliance tools give IT and security teams confidence that these agents operate within the organization's existing security boundaries, while usage-based consumption means the business only pays for what its agents actually do.
Summary
- Copilot Studio (included) — agent-building included with Microsoft 365 Copilot licenses, ideal for internal-only agents built and used by employees.
- Copilot Studio (standalone) — a full platform for building, publishing, and governing AI agents at scale, including agents shared externally with customers.
Organizations can start by exploring agent-building through an existing Microsoft 365 Copilot license, then move to the standalone Copilot Studio platform as their agent needs grow beyond internal use.
Have Questions? We're Here to Help.
Our team can help you identify the plan that best matches your organization's needs and guide you through setup.